Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us immediately at orders@payneherforward.com if you need to make changes. We'll do our best to accommodate your request before the order ships.
Shipping
How long does shipping take?
Processing: 1–3 business days
Standard delivery: 3–7 business days after processing
Estimated total: approximately 4–10 business days
Do you offer free shipping?
Please refer to our Shipping Policy for current free shipping thresholds and rates.
Do you ship internationally?
Yes, we offer international shipping to the United Kingdom, Canada, and Jamaica. Shipping rates for these locations will be calculated automatically at checkout. If you have questions regarding shipping to another country, please contact us for further assistance.
Returns & Exchanges
What is your return policy?
14-Day Returns
Shop confidently. Eligible unused items may be returned within 14 days.
How do I start a return or exchange?
Email us at orders@payneherforward.com with your order number and reason for return. We'll guide you through the process.
Products
Are your handbags authentic and high quality?
Absolutely. Every Payne Her Forward handbag is carefully selected for quality, craftsmanship, and style. We stand behind every product we sell.
How do I care for my handbag?
To keep your handbag looking its best, store it in a dust bag when not in use, avoid prolonged exposure to direct sunlight, and clean with a soft dry cloth. Specific care instructions vary by material.
Still Have Questions?
We're here to help! Reach out to us at orders@payneherforward.com and we'll get back to you within 1–2 business days.